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In the era of hyper-personalization, localizing content and building a multilingual website for ecommerce can take a brand places. Online buyers trust businesses that offer content in the preferred language of their buyers. Having a multilingual website also helps enterprise brands benefit from using multiple language content to rank better on SERPs and implement strategic marketing for business growth. The world’s fastest-growing ecommerce markets like Singapore, Indonesia, Philippines, India etc. have a multilingual demographic and hence having ecommerce stores in multiple languages is essential to winning customer goodwill. Enterprise brands planning for presence beyond borders can benefit a lot by offering multilingual content on their website. Having multi-language content establishes your enterprise brand as customer-centric and gives you an edge over the competition. Having a multi language website is a great way to win over customers without compromising on profit margins or investing a lot in marketing
68% of ecommerce buyers prefer to engage with businesses in their native language
75% of international buyers prefer to buy from online stores in their native language
77% of global internet users can be targeted by a multilingual website having the 10 most popular languages
64% of customers are willing to pay more for products or services offered in their native language
22%-30% higher sales lead on average for ecommerce brands offering multilingual content to their buyers
Source: Statista, Designingit
13x growth in Indic-language internet users in India from 2011-2021
32% CAGR for e-commerce user base growth in local Indian languages
60%-70% online orders in India come from Tier II-III cities with preference for Indic language content
46% of smartphone users from rural circles in India are the potential first time ecommerce users preferring Indic-language content
44% of Indian language users complain that they are unable to understand product descriptions or reviews when in English
38% internet users in India prefer to browse internet in Hindi
Source: Statista, Sanrachna Foundation, Bain & Co, Economic Times