PROFESSIONAL
- Products
- Email/SMS Notifications
- Payment Gateway Integration
- Integrated Logistics
- SEO Ready
- Discount Engine
- Free SSL
- Reports & Analytics
- Blog
BUSINESS
- All features of Professional Plan
- Products
- Loyalty Wallets
- Multi Pricing
ENTERPRISE
- All features of Business Plan
- B2B Features
- IOS Application
- Multistore
- White-labelling
- Granular Roles
- Audit logs
PLATINUM
PLATINUM
PROFESSIONAL
- Products
- Email/SMS Notifications
- Payment Gateway Integration
- Integrated Logistics
- SEO Ready
- Discount Engine
- Free SSL
- Reports & Analytics
- Blog
BUSINESS
- All features of Professional Plan
- Products
- Multi Lingual
- Multi Pricing
ENTERPRISE
- All features of Business Plan
- B2B Features
- IOS Application
- Multistore
- White-labelling
- Granular Roles
- Audit logs
- Account Manager
- Call now to discuss pricing tailored to your business requirements. Get one stop B2B+ B2C eCommerce solutions.
- Contact Us
PLATINUM
PLATINUM
- Contact Sales or call
- +91-987654321
- for custom pricing
- Grow your business to greater heights with the best-in-class feature-rich headless platform
All plans listed above are exclusive of taxes
Frequently Asked Questions
Yes, you can. You need to have your own domain. If you already have the domain, you can add it to the StoreHippo admin panel and set up the domain to point it to StoreHippo servers using the domain providers panel.
Can I downgrade/upgrade my plan at any time I want?Can I downgrade/upgrade my plan at any time I want?
Yes, StoreHippo lets you upgrade/downgrade your plan. Once your current plan is over, you can change your plan i.e. upgrade/downgrade as per the features you need at that point in time.
StoreHippo follows a fair fee policy when it comes to transaction charges. Every subscription plan has a limit on the online sales volume. Once the customer exceeds the limit as per their plan, a nominal percentage-based or fixed charge is levied on total sales above the limit.
Yes, StoreHippo helps to make your migration process very smooth and painless. If you already have an ecommerce website or are using a different ecommerce platform for your business, you can migrate to StoreHippo in a few simple and easy steps. From basic store setup and organising products to setting up your website and apps, we provide guidance and support at each step of your migration.
StoreHippo allows you to export most of the store’s backend data like products, customers, orders etc. through APIs and Bulk exports.
Yes, you can cancel your plan anytime. However, no refunds are available on the subscription fee for the remaining period of your subscription
Yes, we provide full guidance and support in the initial store setup.
Can I put my subscription on hold if I am not using the store for a certain period of time?Can I put my subscription on hold if I am not using the store for a certain period of time?
Yes, StoreHippo allows you to put your subscription on hold once during your subscription period for a maximum of 3 months. The storefronts and admin dashboard will be inaccessible while the subscription is on hold.
Yes, we offer a 10% discount on annual plans and a 20% discount on biennial plans, when they are paid upfront.
Yes, we provide secure, unlimited hosting. The client's website will be hosted on our platform only.
We do not charge any bandwidth fees. Irrespective of how many online visitor your store have or how many files/images you upload, your bandwidth fees will be always zero.
StoreHippo is certified with the PCI DSS Version 3.2.1 certification. StoreHippo offers top-notch security to process high-volume orders securely for your enterprise business. With international-standard PCI DSS compliance, StoreHippo offers a comprehensive security standard that adheres to industry-leading practices. StoreHippo is committed to offering the highest security standards to its patrons by maintaining this certification.
Is there a limit on number of products in Enterprise plans?Is there a limit on number of products in Enterprise plans?
StoreHippo Enterprise Plans support unlimited products. After the first 100,000 products, new products are throttled at 1000 products per day.
The developer support refers to the provision of assistance & guidance from software developers to your team for knowledge transfers related to APIs, front end tech, platform, webhooks etc. The same will be done via a screen sharing call and restricted to 3 calls a month. This does not include support for custom developments. For custom developments we assign developers on retainer which is chargeable separately.
Do you provide support for notifications in stores?Do you provide support for notifications in stores?
StoreHippo provides various email, SMS, push and browser notifications to keep you and your customers notified at every stage of the order and delivery process.
StoreHippo has some pre-integrated features which help you to market your store. The platform is SEO-ready, is pre-integrated with popular marketing tools like Google Tag Manager, FB Pixel etc. and has social media integration.
How does Marketplace Integration work with StoreHippo?How does Marketplace Integration work with StoreHippo?
StoreHippo provides marketplace integration through partners, which you can use to sync your orders and inventory from a single dashboard. You can also manage inventory across different marketplaces and import your marketplace orders into your StoreHippo dashboard and ship them using our logistics services.
What can I do with your multi-vendor functionality?What can I do with your multi-vendor functionality?
Through our multi-vendor functionality, you can add multiple sellers on your store and create your own marketplace. Know more about multi-vendor functionality at : https://www.storehippo.com/page/create-multi-vendor-marketplace
StoreHippo comes with a built-in discount engine through which you can run various kinds of discounts and generate coupon codes for your customers.
Do you provide multi lingual support in your stores?Do you provide multi lingual support in your stores?
Yes, StoreHippo offers comprehensive multilingual functionality as part of the platform. You can turn on automatic translation for your content and can also manually override it to give a better-quality translation to your customers.
StoreHippo provides Multi-store functionality which allows you to create sub/child stores within your store. Your customers can switch between substores to browse products that belong to the selected substore. Click here to know more: https://www.storehippo.com/page/multi-store-ecommerce
Is there a limit on the number of sub-stores I can create?Is there a limit on the number of sub-stores I can create?
Yes, there is a limit of sub-stores depending on the plan you are using. Customers using Enterprise Plan and Platinum plans have different number of sub-store limit. We have custom plans/add-on pricing for additional sub-stores.
Is there a possibility to run these sub-stores on unique domains?Is there a possibility to run these sub-stores on unique domains?
Yes, you can run your sub-stores on unique domains. However, unique domain support is there in the Enterprise Plan only.
StoreHippo offers a wide spectrum of B2B features. Click here to know more about our B2B features: https://www.storehippo.com/page/b2b-ecommerce-platform
StoreHippo takes care of hosting, uptime and scalability of your online store so you can focus on your business. You can use your own domain or our team can help procure one for you.
Yes, you can set up your own domain to point it to StoreHippo servers using the domain providers panel.
Does StoreHippo allow multiple domains for a store?Does StoreHippo allow multiple domains for a store?
Yes, StoreHippo lets you add multiple domains for your store. The number of domains allowed will depend on your plan.
Will StoreHippo provide SSL certificate for my store?Will StoreHippo provide SSL certificate for my store?
Yes, StoreHippo offers free SSL certificates for all stores in all plans.
Yes, you can also use your own SSL certificate.
The free SSL certificate is built with 2048-bit encryption. It is secure for all types of online transactions.
Can I use different currency or language based on domain?Can I use different currency or language based on domain?
Through our Store Variants functionality, you can use different currencies, languages or themes, etc. based on your domain.
StoreHippo provides built-in integration (through ShipKaro) with leading logistic partners like Delhivery, FedEx, Aramex, EcomExpress, XpressBees etc. You can ship orders with just a few clicks and can also avail cash on delivery functionality. Please read more about logistics integration here: https://www.storehippo.com/page/logistics
You get notified by Email/SMS whenever you customer buys a product. After getting the notification you simply have to ship your products from your admin dashboard and the courier partner comes to your address to pick up the order!
Can i generate shipping label and invoice using your dashboard?Can i generate shipping label and invoice using your dashboard?
Yes, and that too with your customized branding on it.
Do I need to create my own account with the logistics providers?Do I need to create my own account with the logistics providers?
If you are shipping within India, then you can use pre-integrated logistics through Fedex, Delhivery, Ecom Express, Aramex and XpressBees etc. without creating your own account. For other countries, you will need your own account with the logistics partner available in your country.
How many pincodes do you cover in the pre-intergrated logistics feature?How many pincodes do you cover in the pre-intergrated logistics feature?
We have 27000+ serviceable pin codes across India.
Is there any minimum shipment required by the shipping partners?Is there any minimum shipment required by the shipping partners?
No! You can ship as many orders as you want to ship!
I don't want your logistic services, will there be any changes in price?I don't want your logistic services, will there be any changes in price?
Like the other features, logistics is pre-integrated in some plans but it is completely upto you if you want to use it or not. The pricing would remain the same. If you deliver the product using any external logistics services, you can still use our backend to mark the order as shipped for tracking purposes. You can also see which order has been shipped and which order has not been shipped!
What are the charges if I ship through your integrated logistics?What are the charges if I ship through your integrated logistics?
The charges depends upon logistics provider, pickup address, delivery address and the package weight/volume. You can use the rate calculator to find the real time prices for your packages here: https://help.storehippo.com/topic/shipkaro-logistics-partner-rate-chart
Absolutely. All stores built on StoreHippo platform are Progressive Web Apps (PWA) and are powered by mobile-first architecture.
Do you have support for building mobile apps for my store?Do you have support for building mobile apps for my store?
Yes, you can build Android and iOS apps for your store without writing any extra code. Android app is supported from the Premium plan onwards while the iOS app requires the Enterprise Plan.
Will you make my mobile apps live in the Playstore and Appstore?Will you make my mobile apps live in the Playstore and Appstore?
Yes, we will certainly help you do the same as part of initial store setup. However, you have to publish the apps from your own developer account.
Can I customise the mobile apps according to my branding?Can I customise the mobile apps according to my branding?
Yes, you can customise the mobile apps to have your logo, colors, and layout as per your brand requirement.
Do you have mobile app to manage StoreHippo Dashboard?Do you have mobile app to manage StoreHippo Dashboard?
Yes, we have mobile app for the admin(s) to manage the business on the go.
We have integration with the leading payment gateways like PayU, PayTM, CCAvenue, PayPal, EBS, CitrusPay, ZaakPay and more! You can accept payments through debit card, credit card, netbanking, bank deposit and even prepaid wallets! Please read more here: https://www.storehippo.com/page/payment-gateway
Will I have to pay for the Payment Gateway setup separately?Will I have to pay for the Payment Gateway setup separately?
Most payment gateways associated with StoreHippo have a free set up plan.
Yes, you can also integrate a savings account with a few of our payment gateways that support savings accounts.
In how many days does the payment come to my bank account?In how many days does the payment come to my bank account?
Different payment gateways have different settlement cycles. Most payment gateways settle the payment within 2-4 days.
Yes, most of them do!
Can I use the payment gateway which i already have?Can I use the payment gateway which i already have?
Yes, you can use your existing payment gateway provided the payment gateway is already integrated with the StoreHippo platform.
The security of our stores' data is our topmost concern. StoreHippo is hosted on the world's most certified cloud platform and has multi-layer security, disaster recovery and protection against DDOS, SQL injection, Cross Scripting and other application attacks.
All the payment gateways that are integrated with StoreHippo are PCI-DSS compliant and comply with stringent security measures. This keeps your customer information safe. Sensitive information like passwords etc. is stored using strong one-way encryption.
Yes, you can export your store data like products, orders, customers data, etc. using CSV export or API, anytime you want.
